FAQ

The Departures area is on the first floor of the Terminal.
See the map at the following link: Terminal Map.
When you arrive at the airport, also consult the map to see where the check-in desks are, and consult the information monitors. Instead, the embarkation waiting areas are found after the security checks. Follow the signs after security checks.

Yes.

They are on the first floor of the Terminal.
See the map at the following link: Terminal Map.

Lost baggage
Lost property

List of shops and points on the map Shop&Food.

You can find all our services by consulting the Terminal Map.

Customs is on the ground floor, right side of the Terminal in front of the central escalator and on the ground floor at Arrival zone, next to luggage belt number 2.
The tax-free office is on the first floor, in front of the central escalator.
and opens in conjunction with flights with non-EU destinations.
Please go to customs before checking in your baggage in case customs have to check the goods. We recommend that you go to customs in advance to have time to do all the operations before check-in.
See the map at the following link: Terminal Map.

The Canova Lounge VIP Room is located on the ground floor of the terminal. 

Please visit the following link: PRM - Passengers with reduced mobility.
There is also a helpline number for information or assistance. Please note that passengers with in-vehicle disability cards can park for free in the Marco Polo Park car parks.

Wi-Fi: you can use the internet after connecting and registering at the network offered free of charge by Treviso Airport.

See the map at the following link: Terminal Map to find the various ATMs and the mail-/letter-box (on the ground floor of the Terminal).

Charging points for smartphones, tablets, PCs etc. are available on all floors of the Terminal. They are always free of charge, with no time limits. Each point is marked with the symbol on the Terminal Map.

You can search here adding “Aeroporto di Treviso” or “Treviso Airport” in your search. Please note that sleeping inside the Airport terminal itself is forbidden.

Access to the terminal is permitted from 5 a.m. The terminal closes with the last flight of the day, at 00:00.

See the map at the following link: Terminal Map.

Yes, there is an emergency room and it is on the ground floor, on the left side of the Terminal.
See the map at the following link: Terminal Map.

You can buy phone cards at the 'Hub' stores. Please note that there aren't telephone companies at the terminal.

Timetables and prices depend on the airlines. You can find them on the official websites of the airline companies or on comparison websites such as Skyscanner and others.
See page: Book your flight.

For all flights information, see the screens provided at the Terminal or on the following pages:
Today's flights
Seasonal Schedule

Important: SEE ALSO THE SITE OF THE AIR COMPANY, THE DEPARTURE OR ARRIVAL AIRPORT OR ALSO THE FREE SERVICE FLIGHTRADAR24.
Always arrive in time at the Airport regardless of known delays because the pre-flight operations are in any case scheduled at the pre-set times. Flight check-ins, therefore, end at the set times.

The formal travel contract is between the airline and the passenger, or through the tourist agency that issued the flight and the passenger. For answers to questions on this subject, please contact your airline via the internet or their call centre. Complaints and requests for refunds with airlines.

The formal travel contract is between airlines and passengers. For all questions, contact your airline.
We recommend reading the Travellers' Rights - Enac.

It is possible to contact the airlines through their website, live chat, support number and social networks. Alternatively, the passenger can purchase a new flight ticket or make changes at the AERTRE airport ticket office.

They are on the ground floor.
Visit: Car rental.

Visit:Marco Polo Park.

Press the Key Operator button on the columns opposite the entry/exit barrier.

The Taxis are in lanes outside the Terminal on the ground floor. The bus stops are in the same area - a little further on.

Outside the Terminal, in the lanes - outside Arrivals (ground level) or in the short-stay parking area.

If you require approval for parking, go to the Departures Information Office (first floor) or the Ticket Office (first floor) to show the original Disabled Badge and an original identity document. If the disabled person's companion goes to the Information Office, as well as the two items mentioned, you must also take a copy of the flight ticket of the Disabled Badge owner.

For complaints, click here.
Often, complaints relate to airline issues → consult the website and contact details of the airline you are travelling with.